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If you wish to carry an oversized item on board, which will fit safely in a seat, you must purchase an additional seat on that flight, subject to availability and applicable fares. However, IndiGo reserves the right to refuse carrying of any large item(s) which we feel may present a safety risk.
A Passenger requiring a fully collapsible wheelchair and / or a pair of crutches and / or braces or other prosthetic device may board such items as Cabin Baggage, provided that the passenger is dependent upon them. In case of fragile items IndiGo has limited liability.
IndiGo will levy a fee of INR 2000 (or equivalent in foreign currency) for Domestic flights and INR 3500 (or equivalent in foreign currency) for International flights , for any Special Baggage that is submitted as Checked Baggage. This fee will be applied over and above any Excess Baggage charges that might be applicable.
Please note:
Jewelry: IndiGo does not hold any liability on carrying cash or jewellery but it is subject to clearance by the airport regulatory authorities.
Musical Instruments: Carriage of musical instruments is allowed in our Domestic and International flights at no additional cost. Guitars, if packed in soft cases, can be carried in hand baggage, however, other instruments have to be properly packed and can be carried in Check-in baggage only.
Customers can check in online starting 48 hours before departure. Priority check-in services are also available at the airport for a swift and efficie...Read more
The 6E Rewards Program is not a frequent flier program, but is a rewards program connected to a co-branded card wherein members can accrue 6E Rewards ...Read more
6E Rewards Program is a rewards program owned, managed and operated by IndiGo linked to a co-branded card wherein members can earn 6E Rewards by using...Read more
6E Rewards may be redeemed by a Member online, by logging into his or her Membership Account, for a 6E Rewards’ Benefits. Prior to any such redemption...Read more
Members can update their address, phone number and email under member login on IndiGo’s website. However, change of a Member’s name shall be permitted...Read more
The application status can be checked on IndiGo’s website. Alternatively, customer can visit IndiGo Bank Partner’s website and check status using an a...Read more
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Citizens of Nepal and Maldives are eligible for tax exemption/reduction, as per applicable laws, on the airfare. In order to avail such tax exemption/reduction, passengers must declare their correct nationality at the time of booking. In case citizens of Nepal or Maldives intend to travel with any foreign nationals, such citizen (passenger) are requested to kindly book tickets for accompanying foreign national (passengers) in a separate PNR/ticket. Once selected, the nationality cannot be changed at any point during the booking process.