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We understand how stressful losing a bag can be and deeply regret the inconvenience it causes. At IndiGo, your seamless and hassle-free travel experience is our top priority, and that includes assisting you in safeguarding your belongings. We commit to making every effort to locate your baggage, and your attentiveness in turn aids us in delivering the prompt return of your luggage.
Please be aware of your hand bags and personal belongings at all times during your journey as IndiGo cannot assume responsibility for any loss or damage to hand luggage.
Please file a formal complaint at the destination airport as soon as you realise the loss of baggage. Any baggage receipt without a complaint issued against it is considered to be delivered correctly and in good condition.
We also request you to only exit the baggage delivery area after reporting your lost/damaged baggage to an IndiGo representative. Failing to do so leads us to consider the baggage to have been delivered correctly and in good condition.
Adhering to these guidelines significantly enhances our ability to efficiently track and return your baggage to you at the earliest possible. Your patience and cooperation is deeply appreciated and plays a vital role in ensuring that your baggage journey is as hassle-free as your inflight journey.
Track your bag: We strive to ensure that your bags are delivered to you safely and in a timely manner at the airport of your arrival destination. If you wish to track your bag, please click here.
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Citizens of Nepal and Maldives are eligible for tax exemption/reduction, as per applicable laws, on the airfare. In order to avail such tax exemption/reduction, passengers must declare their correct nationality at the time of booking. In case citizens of Nepal or Maldives intend to travel with any foreign nationals, such citizen (passenger) are requested to kindly book tickets for accompanying foreign national (passengers) in a separate PNR/ticket. Once selected, the nationality cannot be changed at any point during the booking process.
