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At IndiGo, we try our level best to predict weather conditions so that we can reschedule our flights accordingly and inform our passengers well in advance about the changes. Our ground staff are doing their best to make sure there is a minimum discomfort to our passengers who have been affected due to the rescheduling of flights. Safety of our passengers and crew is of utmost importance and all decisions are taken to ensure the same at any given time.
If your flight is delayed, you will be notified by SMS, phone and e-mail. Please ensure that you give your correct contact details at the time of booking. If your booking is made by a travel agent, please insist that your personal contact details are given at the time of booking.
If your flight is cancelled, you will be informed via SMS, phone and e-mail. You can book an alternate flight online by clicking here or call our call centre at 0124-4973838.
Few tips for hassle-free travel:-
Download the IndiGo mobile app to check the latest flight updates
DM us on Twitter with your #6EST <6Eflight number> to know your flight status e.g. if your flight number is 6E299 on 7 Dec you need to send #6EST 6E299 0712
SMS ST[space]flight number[space]departure date of flight as "ddmm". For example: to know the status for 6E-333 for 11th February send "ST 333 1102" to 566772
Reach airport 2 hours in advance to beat the rush
If you are travelling for business, try and keep your meeting timings flexible
If you are travelling for leisure, try and keep some buffer time for anticipated delays
Make sure your phone and laptop is charged and your chargers are kept handy
We might board you on your aircraft however, there might be delays due to bad weather conditions and sequence clearance from the ATC
Last updated at 0529 hrs on 30/01/2020
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Citizens of Nepal and Maldives are eligible for tax exemption/reduction, as per applicable laws, on the airfare. In order to avail such tax exemption/reduction, passengers must declare their correct nationality at the time of booking. In case citizens of Nepal or Maldives intend to travel with any foreign nationals, such citizen (passenger) are requested to kindly book tickets for accompanying foreign national (passengers) in a separate PNR/ticket. Once selected, the nationality cannot be changed at any point during the booking process.
