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IndiGo is seeking a qualified call center partner to provide comprehensive customer support services for pre- and post-travel requirements. These services should be delivered through various channels including inbound and outbound calls, webchat, email, and social media. The goal is to ensure seamless and efficient customer service operations. Contract will be nonexclusive, with a minimum period of 5 years, for any one or all the channels mentioned above. In case you are interested in participating in the bid, please share your organisation details along with your strengths in the mentioned domain. Detailed and complete information shall be shared in the formal RFP to all the qualified bidders.
Expression of interest:
Please write to tenders@goindigo.in on or before 5 PM of 14th June 2024, expressing your interest. Please include the following information:
Please mention “Exression of Interest for Call centre services-”in the email subject.
Citizens of Nepal and Maldives are eligible for tax exemption/reduction, as per applicable laws, on the airfare. In order to avail such tax exemption/reduction, passengers must declare their correct nationality at the time of booking. In case citizens of Nepal or Maldives intend to travel with any foreign nationals, such citizen (passenger) are requested to kindly book tickets for accompanying foreign national (passengers) in a separate PNR/ticket. Once selected, the nationality cannot be changed at any point during the booking process.
