Cancellation

Wish to cancel your booking? Enter your PNR/Booking reference number, mention your email ID/Last name and proceed for cancellation.

Retrieve Itinerary using PNR

When does a cancellation happen?



Cancellation Charges


Lite Fare    

Regular Fare    

Flexi Plus Fare    

Return Fare    

Domestic

0-3 (Days left for departure)

INR 3500 or Airfare charges  (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more

4 Days left for departure and above

INR 3000 or Airfare charges  (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more.

International

0-3 (Days left for departure)

Upto INR 6500 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

4 Days left for departure and above

Upto INR 6000 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

Domestic

0-3 (Days left for departure)

INR 3500 or Airfare charges  (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more

4 Days left for departure and above

INR 3000 or Airfare charges  (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more.

International

0-3 (Days left for departure)

Upto INR 6500 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

4 Days left for departure and above

Upto INR 6000 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

Domestic

0-3 (Days left for departure)

INR 3500 or Airfare charges  (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more

4 Days left for departure and above

INR 500 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more.

International

0-3 (Days left for departure)

Upto INR 6000 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

4 Days left for departure and above

Upto INR 1000 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

Domestic

0-3 (Days left for departure)

INR 3500 or Airfare charges  (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more

4 Days left for departure and above

INR 3000 or Airfare charges  (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more.

International

0-3 (Days left for departure)

Upto INR 6500 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates

4 Days left for departure and above

Upto INR 6000 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates


Domestic Cancellation Fees:


Number of days left for departure Cancellation fee
0-3 (Days) 4 Days and above
INR 3500 3000
SGD 72 62
AED 190 163
QAR 190 163
KWD 15.7 13.5
OMR 19.8 17
LKR 8910 7700
USD 53 45
MYR 215 185
BDT 4230 3625
NPR 5610 4810
TRY 396 353
HKD 398 340
THB 1610 1380
SAR 194 167
For domestic bookings, customers can make any changes or cancellations free of charge within 24 hours of booking, if booked at least 7 days before the travel dates
If any cancellations to Bookings are undertaken through IndiGo’s call centre, an additional fee of INR 250 per person per sector will be levied by IndiGo.

International Cancellation Fees:


 Sector Currency Cancellation fee
Number of days left for departure
0-3 (Days) 4 Days and above
Indian-Sub continent
Ex-India to Colombo INR 3500 3000
Ex-India to Dhaka INR 3500 3000
Ex-India to Kathmandu INR 3500 3000
Ex-Dhaka to India BDT 4230 3625
Ex-Kathmandu to India NPR 5610 4810
South east, middle east and rest of Asia destination
Ex-India to Hong kong INR 6000 5500
Ex-India to Singapore INR 6000 5500
Ex-India to Bangkok/Phuket INR 6000 5500
Ex-India to Kuala Lumpur INR 5000 4500
Ex-India to Jakarta INR 6000 5500
Ex-India to Muscat INR 6000 5500
Ex-India to Male INR 5000 4500
Ex-India to Kuwait INR 7000 6500
Ex-India to Dubai/Sharjah/Abu Dhabi/Ras Al Khaimah INR 5500 5000
Ex-India to Doha INR 5000 4500
Ex-India to Jeddah INR 6000 5500
Ex-India to Dammam INR 6000 5500
Ex-India to Chengdu INR 5000 4500
Ex-India to Hanoi INR 5000 4500
Ex-India to Ho Chi Minh INR 5000 4500
Ex-India to Riyadh INR 6000 5500
Ex-India to Yangon INR 5000 4500
Ex-India to Bahrain INR 6000 5500
Ex-Hong kong to India HKD 1100 1100
Ex-Singapore to India SGD 100 92
Ex-Bangkok/Phuket to India THB 3000 2800
Ex-Kuala Lumpur to India MYR 304 275
Ex-Muscat to India OMR 28 25.3
Ex-Male to India USD 73 67
Ex-Kuwait to India KWD 28 25.3
Ex-Dubai/Sharjah/Abu Dhabi/Ras Al Khaimah to India AED 280 260
Ex-Doha to India QAR 285 257
Ex-Dammam to India SAR 274 246
Ex-Jeddah to India SAR 274 246
Ex-Bahrain to India BHD 24 22
Ex-Chengdu to India CNY 505 455
Ex-Hanoi to India USD 73 67
Ex-Ho Chi Minh to India USD 73 67
Ex- Riyadh to India SAR 274 246
Ex-Yangon to India USD 73 67
Ex-India to Istanbul INR 6500 6000
Ex-Istanbul to India INR 6500 6000
Ex - Jakarta IDR 1185000 1094000
Ex-India to Denpasar Bali INR 6000 5500
Ex- Denpasar Bali IDR 1185000 1094000
 Africa Sectors
Ex-India to Nairobi INR 8000 7500
Ex - Nairobi USD 100 95
Europe sectors
Ex-India to Istanbul INR 6500 6000
Ex-Istanbul to India INR 6500 6000
Ex-India to Baku INR 6500 6000
Ex-India to Tibisli INR 6500 6000
Ex-India to Tashkent INR 6500 6000
Ex-India to Almaty INR 6500 6000
Ex - Almaty USD 117 111
Ex - Tashkent EUR 117 111
Ex - Baku EUR 72 67
Ex - Tibisli EUR 117 111

If any cancellations to Bookings are undertaken through IndiGo’s call centre, an additional fee of INR 250 per person per sector will be levied by IndiGo.


Codeshare Cancellation Fees:


Number of days left for departure Currency Cancellation fee
0-3 (Days) 4 Days and above
Europe Codeshare : Ex- India sectors
Ex-India - Amsterdam INR 8500 8000
Ex-India - Athens INR 8500 8000
Ex - India - Tel Aviv INR 8500 8000
Ex-India - Brussels INR 10000 9500
Ex - India - Budapest INR 8500 8000
Ex-India - Copenhagen INR 8500 8000
Ex-India - Malta INR 10000 9500
Ex - India - Dublin INR 8500 8000
Ex- India - Paris INR 10000 9500
Ex- India - Nice INR 10000 9500
Ex- India - Toulouse INR 10000 9500
Ex- India - Lyon INR 10000 9500
Ex- India - Milan INR 8500 8000
Ex- India - Rome INR 8500 8000
Ex- India - Venice INR 8500 8000
Ex-India - Prague INR 10000 9500
Ex-India - Lisbon INR 10000 9500
Ex-India - Porto INR 10000 9500
Ex-India- Zurich INR 10000 9500
Ex-India- Geneva INR 10000 9500
Ex-India- Euroairport INR 10000 9500
Ex-India- Barcelona INR 9000 8500
Ex-India- Valencia INR 9000 8500
Ex-India- Madrid INR 9000 8500
Ex-India- Sofia INR 10000 9500
Ex-India- Varna INR 10000 9500
Ex- India to Vienna INR 10000 9500
Ex - India to Salzburg INR 10000 9500
Ex - India to Oslo INR 10000 9500
Ex - India to Stockholm INR 10000 9500
Ex - India to Helsinki INR 10000 9500
Europe Codeshare : Overseas
Ex-Amsterdam EUR 100 95
Ex -Athens EUR 100 95
Ex- Tel Aviv EUR 100 95
Ex- Brussels EUR 100 95
Ex- Budapest EUR 100 95
Ex-Copenhagen EUR 100 95
Ex- Malta EUR 100 95
Ex-Dublin EUR 100 95
Ex- Paris EUR 100 95
Ex- Nice EUR 100 95
Ex- Toulouse EUR 100 95
Ex- Lyon EUR 100 95
Ex- Milan EUR 100 95
Ex- Rome EUR 100 95
Ex- Venice EUR 100 95
Ex- Lisbon EUR 100 95
Ex- Porto EUR 100 95
Ex- Prague EUR 100 95
Ex- Zurich EUR 100 95
Ex-Geneva EUR 100 95
Ex- Euroairport EUR 100 95
Ex- Barcelona EUR 100 95
Ex- Valencia EUR 100 95
Ex- Madrid EUR 100 95
Ex- Sofia EUR 100 95
Ex- Varna EUR 100 95
Ex- Vienna EUR 100 95
Ex- Salzburg EUR 100 95
Ex - Oslo NOK 2385 2301
Ex - Stockholm SEK 1141 1060
Ex - Helsinki EUR 100 95
UK codeshare: Ex-India sectors
Ex-India- London Gatwick INR 9000 8500
Ex-India- London Heathrow INR 9000 8500
Ex-India- Birmingham INR 9000 8500
Ex-India- Manchester INR 9000 8500
Ex-India- Edindurgh INR 9000 8500
UK Codeshare : Overseas
Ex- London Gatwick GBP 95 86
Ex- London Heathrow GBP 95 86
Ex- Birmingham GBP 95 86
Ex- Manchester GBP 95 86
Ex- Edinburgh GBP 95 86
US codeshare: Ex-India sectors
Ex-India- New York INR 8500 8000
Ex- India - Boston INR 8500 8000
Ex-India - Chicago INR 8500 8000
Ex-India - Washington INR 8500 8000
Ex India to San Francisco INR 8500 8000
US Codeshare : Overseas
Ex- New York USD 200 190
Ex- Boston USD 200 190
Ex- Chicago USD 200 190
Ex - Washington USD 200 190
Ex San Francisco USD 200 190
       
       
Africa codeshare: Ex - India sectors
Ex-India - Casablanca INR 6500 6000
Africa Codeshare : Overseas
Ex- Casablanca MAD 2534 2482
Australia codeshare: Ex - India sectors
Ex- India to Sydney INR 10000 9500
Ex- India to Melbourne INR 10000 9500
Ex -India to Perth INR 10000 9500
Ex - India to Brisbane INR 10000 9500
Ex - India to Adelaide INR 10000 9500
Australia codeshare: Overseas
Ex - Sydney AUD 200 190
Ex- Melbourne AUD 200 190
Ex - Perth AUD 200 190
Ex - Brisbane AUD 200 190
Ex - Adelaide  AUD 200 190

How it works

Step 1

Enter PNR details

Enter your PNR/Booking reference number and Email ID/Last name.

cancellation-1

Step 2

Select Cancel Booking

Choose Cancel Booking option and proceed.

cancellation-2

Step 3

Choose preferred option

Select your preferred option from the shown and click on Cancel Booking to proceed.

cancellation-3

Step 4

Your booking is cancelled

Review your itinerary and select Finish to complete.

cancellation-4

Frequently asked questions

1) Will I be contacted in advance if my flight is delayed, preponed or cancelled?

If you have provided us with your SMS-capable mobile phone number while booking, then IndiGo will notify you in advance through an SMS on your mobile phone. Passengers will also be sent the revised itinerary on their registered email address. 

We strongly recommend all passengers to provide us with their correct phone number and email address at the time of booking, in order to enable us to inform them in unforeseen cases of flight delays or cancellations. You can update your contact details on the View/Change Booking page on our website.

2) Will IndiGo provide any additional benefits to passengers in case their flight is cancelled or rescheduled?

IndiGo will not be liable for any loss incurred due to flight cancellation or rescheduling, and passengers will not be provided any additional benefits

3) What is IndiGo's policy if a flight is cancelled, delayed or preponed?

IndiGo reserves the right to cancel, reschedule or delay the commencement or continuance of a flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without incurring any liability in damages or otherwise to the Customers or any other person whatsoever. Sometimes circumstances beyond IndiGo’s control result in flight delays or cancellations. In such circumstances, IndiGo reserves the right to cancel or delay a flight without prior notice. Circumstances beyond IndiGo’s control can include, without limitation, weather; air traffic control; mechanical failures; acts of terrorism; acts of nature; force majeure; strikes; riots; wars; hostilities; disturbances; governmental regulations, orders, demands or requirements; shortages of critical manpower, parts or materials; labour unrest; etc. IndiGo does not connect to other airlines and is not responsible for any losses incurred by Customers while trying to connect to or from other airlines. In case of delays of more than 2 hours or Preponement of the flight by more than 1 hour, customers are entitled for a full refund or re-booking onto an alternative IndiGo flight at no additional cost subject to availability. In the special case in which a subsequent portion of an IndiGo flight is cancelled while a Customer is already in transit, a Customer shall have the right to choose to remain at the transit station and accept a partial refund for the portion of the flight not completed; or to return to the point of origin and receive a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost subject to availability. Any compensation arising out of cancellation or delay of flights will be processed as per DGCA guideline outlined in Civil Aviation Requirement, Section - 3, Series M Part IV. Passengers who have not provided valid contact information at the time of flight booking may not be entitled for any compensation.

In case of delay or cancellation of a flight operated as part of the Connected Segments/Route scheme, the following shall apply: 

•In case of delay or cancellation of the connecting flight at the point of origin which leads to the possibility of a missed connection at the point of transit, the passenger shall have right to choose a refund, or a credit for future travel on IndiGo, or re-booking onto an alternative IndiGo flight at no additional cost subject to availability. 

•In case of a delay or cancellation of the connecting flight at the point of transit, IndiGo will, at its discretion and subject to availability of seats, first offer the passenger the option to travel on the next IndiGo flight, or that of another airline or if either options cannot materialize, then at its discretion, provide lodging for overnight stay to the passenger at the point of transit, ground transportation to and fro the airport and hotel and dinner.

4) Till when can I cancel/ refund my booking online?

On domestic flights you can cancel/ refund till 3 hours prior to flight departure

On international flights you can cancel/ refund till 4 hours prior to flight departure

5) What is the procedure to cancel my flight?

The customers booking can be cancelled/ changed before the scheduled time of departure by contacting IndiGo's Call Centre, at IndiGo's Airport Counters, on Indigo's website and through participating travel agent responsible for original booking

3 hours prior to flight departure for domestic flights

4 hours prior to flight departure for international flights

6) Would I be able to cancel my ticket and use the same ticket in the future?

You will not be able to use your cancelled ticket in the future but you can choose to retain a Credit Note or Credit Shell with IndiGo and use the remaining amount after deduction of applicable charges for your next reservation. The Credit Note or Credit Shell can be used if the reservation is made from the website or the call centre(Kindly note that reservations made from third parties, and international card payments would not be liable for the Credit Note or Credit Shell). Credit Shell can only be used for the same Passenger for whom the reservation was cancelled.


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